Complaints

Tell us what has happened so we can help.

Email info@jeweloflondon.com or +44 7840 878812 with your name, order reference, a description of the problem and the outcome you are seeking. Include relevant photographs if they help explain the issue, but do not send payment card information.

What happens next

We will acknowledge your complaint, review the details and explain the proposed next steps. If an inspection or information from a delivery or payment provider is needed, we will keep you updated. You may also write to Jewel of London, Office 6, 88–90 Hatton Garden, London EC1N 8PN, United Kingdom.

If it remains unresolved

Ask us to review the response if you believe something has been missed. If we cannot resolve the complaint, we will explain our final position and provide information about any appropriate dispute-resolution route. This process does not affect your statutory rights or your ability to seek independent advice.