Terms of sale
The information that applies when you order from Jewel of London.
Contacting us
Jewel of London is a trading name of Jewel of London Limited, registered in England and Wales, company number 17510251. Our registered office is 115 Fencepiece Road, Ilford, England, IG6 2LD.
Our customer office is Office 6, 88–90 Hatton Garden, London EC1N 8PN, United Kingdom. Contact info@jeweloflondon.com or +44 7840 878812. We trade online; office visits and collections require an appointment.
Your jewellery and price
Review the product description, metal, diamond specification, carat weight, ring size and any chain or fastening options before ordering. Earring weights are for the pair unless expressly stated otherwise; centre weights exclude additional accent diamonds where indicated. Renders show the design and are not a scale measurement.
Prices are in pounds sterling and include applicable VAT. The selected price and checkout total are shown before you place an order. Complimentary UK delivery is included. A setting-only price or a setting-and-centre subtotal is not a quotation for unconfirmed side stones.
Products marked for enquiry and unconfirmed diamond specifications require a written quotation before purchase. Engraving offered on ring product pages is complimentary and can be added when ordering. We will not add a charge, change a material or substitute a stone without your agreement.
Placing and accepting an order
You can review and correct your choices in the bag and at checkout before submitting payment. The payment methods available for your order are shown at checkout. An automated acknowledgement records receipt of your order; our contract is formed when we expressly confirm acceptance of that order by email. If we cannot accept an order, we will explain and promptly refund any payment taken.
If we discover a price or description error before acceptance, we will contact you with the correct information and let you choose whether to proceed or receive a refund. Nothing here permits us to change an accepted price unilaterally.
Making and delivery
Allow approximately three weeks for completion and dispatch unless a different period is agreed. We will confirm the estimate and notify you of delays. Your statutory delivery rights remain unaffected. See Delivery & collection for UK shipping and appointment arrangements.
Cancellation, returns and problems
Our returns policy explains the 14-day cancellation period for eligible online purchases, the further return period, refunds and applicable personalised-goods or hygiene exceptions. We will explain any exception before you buy. Your statutory rights where goods are faulty, not of satisfactory quality, unfit for purpose or misdescribed are unaffected.
Care and support
Follow our jewellery care guidance. Contact us before arranging repairs so that we can advise on inspection and any applicable remedy. Additional paid services are quoted before work begins. No optional commercial warranty limits your statutory rights.
Complaints and applicable law
Contact info@jeweloflondon.com or +44 7840 878812 if something has gone wrong. Our complaints page explains how to provide the information we need. These terms do not exclude liability that cannot lawfully be excluded or remove mandatory consumer protections. English law applies, subject to the mandatory rights and court jurisdiction available to consumers where they live.